Folding Utility Trailer

Thank you for choosing our Folding Utility Trailer. We strive to provide you with the best products and services possible. Please read our Return and Refund Policy carefully.

RETURNS:
1. Eligibility:
● To be eligible for a return, your Folding Utility Trailer must be unused and in the same condition that you received it. It must also be in the original packaging.
● Returns must be initiated within 14 days of the purchase date.
2. Proof of Purchase:
● To complete your return, we require a receipt or proof of purchase.
3. Return Process:
● Please contact our customer service team to initiate the return process.
You can reach us via email: ssnjb@outlook.com.
● Our team will provide you with a return authorization and shipping instructions.
● Customers are responsible for the shipping costs associated with
returning the item.
4. Inspection and Approval:
● Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
● If the item is approved for return, we will initiate a refund to your original method of payment.

REFUNDS:

1. Refund Process:
● Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.
● If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

2. Non-Refundable Items:
● Shipping costs are non-refundable.
● Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.
3. Late or Missing Refunds:
● If you haven’t received a refund yet, first check your bank account again.
● Then contact your credit card company, it may take some time before your refund is officially posted.
● If you’ve done all of this and you still have not received your refund, please contact us.

EXCHANGES:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team for further assistance.

Thank you for choosing our Folding Utility Trailer. Below is important shipping information to ensure a smooth delivery process:
Shipping Options:

1. Standard Shipping:
● We offer standard shipping for all Folding Utility Trailers to addresses within Canada.
● Standard shipping typically takes between 5 to 10 business days for delivery, depending on your location.
2. Expedited Shipping:
● Expedited shipping options are available for customers who require faster delivery.
● Please contact our customer service team to inquire about expedited shipping rates and delivery timelines.
Shipping Charges:
● Shipping charges are calculated based on the weight and dimensions of the Folding Utility Trailer, as well as the delivery address.
● Shipping charges will be displayed during the checkout process before you complete your purchase.
Shipping Restrictions:
● Currently, we only ship Folding Utility Trailers to addresses within Canada.
● We are unable to ship to P.O. boxes or APO/FPO addresses.
Order Processing Time:
● Please allow 1 to 2 business days for order processing before the item is shipped.
● Orders placed on weekends or holidays will be processed on the next business day.
Shipping Confirmation:
● Once your order has been processed and shipped, you will receive a shipping confirmation email.
● The email will include tracking information so you can monitor the progress of your delivery.
Delivery Process:
● Deliveries are made Monday through Friday, excluding holidays.
● A signature may be required upon delivery to ensure the safe receipt of your Folding Utility Trailer.
● If you are unavailable to sign for the delivery, the carrier may leave a delivery notice with instructions on how to reschedule or retrieve your package.
Shipping Damage or Loss:
● In the rare event that your Folding Utility Trailer arrives damaged or is lost during transit, please contact our customer service team immediately.
● We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.